1. Introduction
This Return & Refund Policy outlines the terms and conditions under which Bulk SMS Hyderabad offers refunds for the Bulk SMS service provided to our clients. By using our services, you agree to the terms of this policy.
2. Eligibility for Refund
Refunds are issued under the following circumstances:
Technical Issues: If our service fails to deliver SMS messages due to technical issues on our end, you may be eligible for a refund for the undelivered messages.
Service Not Delivered: If you have purchased our Bulk SMS service and the service is not delivered as agreed upon, a refund may be issued after an investigation into the matter.
Overcharging: In case of any billing errors that result in an overcharge, we will refund the excess amount.
3. Non-Refundable Circumstances
Refunds will not be issued in the following situations:
User Error: Mistakes made by the user, such as incorrect numbers, message content errors, or misuse of the service, are not eligible for a refund.
Change of Mind: Refunds will not be provided if you simply change your mind after purchasing the service.
Violation of Terms: If your account is suspended or terminated due to a violation of our terms and conditions, you will not be eligible for a refund.
4. Refund Process
Request: To request a refund, you must contact our customer support team within [specified time frame, e.g., 7 days] from the date of the issue.
Investigation: Upon receiving your request, our team will investigate the claim. This process may take up to [specified time frame, e.g., 14 days].
Approval: If your refund is approved, the amount will be credited back to your original payment method within [specified time frame, e.g., 7 business days].
5. Chargebacks
If you initiate a chargeback without contacting us first, we reserve the right to dispute the chargeback and take legal action if necessary. Any accounts associated with chargebacks may be terminated without further notice.
6. Modifications
We reserve the right to modify this Return & Refund Policy at any time. Any changes will be posted on our website and will take effect immediately upon posting.
7. Contact Information
If you have any questions or concerns about our Return & Refund Policy,
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please contact us at:
Bulk SMS Hyderabad
206 2nd Floor, Daimod Towers
S D Road, Secunderabad
Hyderabad 500003
info@bulksmshydrabad.co.in
9849350776
